Refund policy

At mayra gold, we want you to be completely satisfied with your precious purchase. Since jewelry is a high-value and personal item, we follow a strict return policy to ensure authenticity and safety.

1. Return Window & Eligibility

We offer a [Insert Return Window, e.g., 14-day / 30-day] return policy, which means you have [same window, e.g., 14 / 30] days after receiving your item to request a return.

To be eligible for a return:

• Your item must be in the same condition that you received it: unworn, unused, with all security tags intact, and in its original packaging (including the jewelry box and protective padding).
• You must return all original certifications (such as BIS Hallmark certificates, IGI/GIA diamond certificates, and invoices) that accompanied the product. Returns without the original certificates will not be accepted.
• You will need the receipt or proof of purchase.

2. Mandatory Parcel Opening Video (Anti-Fraud Policy)

For high-value jewelry shipping safety, it is mandatory to record a continuous, unedited video of you opening the parcel/box upon delivery. This video must show the shipping label clearly, the sealed condition of the outer courier bag, and the actual unboxing. In the rare event of damage, theft in transit, or a missing/defective item, this video is required to process your claim.

3. Non-Returnable & Custom Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for sale items or gift cards.

4. How to Start a Return

To start a return, contact us at mayragold8282@gmail.com or call us at 8282829438. If your return is accepted, our support team will send you a return shipping label and coordinate a secure, insured pick-up from your address. Items sent back to us without first requesting a return will not be accepted.

Please note that all returns must be sent back to our main facility at:

88/89, Yogeshwar Society, Shyamdham mandir, Sarthana Jakat Naka - Kamrej Rd, Surat, Gujarat 395013

5. Exchanges

The fastest way to get your preferred design or size is to return the item you have. Once the return is accepted and inspected, you can make a separate purchase for the new jewelry piece.

6. Refunds & Inspection Process

Upon receiving your returned package, our gemologists and quality control team will inspect the item to verify the metal purity, stones, weight, and condition against our original records.

We will notify you once we have inspected the return and let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method within [Insert refund days, e.g., 7-10] business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than [Insert follow-up days, e.g., 15] business days have passed since we approved your return, please contact us at mayragold8282@gmail.com.